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Posted: Tuesday, September 12, 2017 3:24 AM

Job Description:/h3:
Antelope Valley Hospital is launching a major 100 million information technology overhaul, which includes implementing the Cerner Electronic Health Records system and upgrading its infrastructure, technology and dozens of IT applications. The hospital is actively seeking qualified candidates who are eager to be a part of this comprehensive modernization project. It is an opportunity to gain valuable career:changing experience.
Located just 50 miles north of Los Angeles, Antelope Valley Hospital (AVH) has served as the areas leading healthcare provider for more than 60 years. The 420:bed hospital cares for nearly 220,000 patient visits a year, 121,000 of those come through the emergency department alone. With 2,500 employees and more than 450 physicians, AVH is one of the largest employers and an economic engine in the community. It offers a full complement of healthcare services, including Level II trauma center, labor and delivery, pediatrics, NICU, mental health and all of the medical/surgical services one would expect from a full:service acute care hospital. It is the areas only accredited Chest Pain Center and STEMI Receiving Center, Advanced Primary Stroke Center and Comprehensive Community Cancer Center.
The Antelope Valley offers affordable housing, excellent schools, extensive family:friendly activities, first:class entertainment, and many dining and shopping options.
Job Objective:
The Clinical Informatics Solution Analyst (Analyst) is responsible for supporting one or more solutions of a major Cerner implementation and subsequent maintenance and enhancements. They will leverage their clinical and technical experience in trouble:shooting and resolving solution issues, implementing future solutions
upgrades/enhancements, identifying opportunities for system or process optimization, and supporting the implementation of new solutions.
Duties and Responsibilities:
A. Provides ongoing business and technical support of the assigned solution(s) and serves as the main point of contact to the vendor support teams in communicating, troubleshooting, and resolving issues.
:Works with the end:user/department to identify, troubleshoot, and resolve system issues.
:Communicates issues to the vendor per required process, tracks status, documents resolution, and updates system documentation, and when applicable, updates
workflows/processes and policies and procedures.
:Follows established change control processes and understands the impact of solution changes to the Electronic Health Record (EHR) or other clinical and business information systems in the hospitals network.
:Provides end:user assistance, develops requested reports, and participates with help desk functions.
:Regularly seeks end:user/department feedback and demonstrates to the end:user/department that they incorporated such feedback.
:Provides detailed documentation of all operational and downtime policies and procedures on their assigned solutions as well as troubleshooting documentation for the Help Desk.
B. Implements system upgrades, releases, and enhancements.
:Reads solution(s) and vendor correspondence and communicates impacts to departments.
:Keeps abreast of regulatory requirements and ensures alignment with their assigned solution(s).
:Works with end:users and stakeholders to identify enhancements, develops related technical and user specifications, and tracks requests to the vendor.
:Creates and maintains the schedule for solutions releases or upgrades.
:Implements, tests, and validates upgrades, ensuring proper interaction and interfacing with other solutions and systems.
:When applicable, works with the departments to assess the impact of upgrades or enhancements to clinical and business
:Contributes to the redesign of clinical and business workflow/processes to ensure alignment to the solutions new features and functions.
:Updates and maintains system documentation and w


• Location: Palmdale

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