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Home > Palmdale/lancaster jobs > Palmdale/lancaster customer service

Posted: Friday, August 18, 2017 12:17 AM

Req ID: 100445 Entity: AMR IMPORTANT NOTICE: If you are experiencing difficulties with applying for this position and the system is not allowing you to "SUBMIT" your completed application, please make sure your “Desired Salary" field does NOT include any characters other than numbers (Example: 40000 not $40,000.00)If you are still unable to submit please call Lizet Collazo 323-978-2189 or email at: Lizet.collazo@amr.net Internal Applicants please apply internally through the Home Portal, SuccessFactors, Careers.Dispatcher - Part Time (Customer Service Representative)Location: Lancaster, CA Reports to: Communications SupervisorStatus: Non-ExemptClosing Date: Until Filled POSITION SUMMARY SUMMARY DESCRIPTION: The Customer Service Representative functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. I. DESCRIPTION OF DUTIES: A. Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.B. Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.C. Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.D. Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.E. Responsible for generating applicable reports and checking for accuracy.F. Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.G. Relays instructions from supervisors, messages and emergency information.H. Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.I. Responsible and accountable for updating management and operations personnel on any changes affecting the company and/or extraordinary situations.J. Responsible and accountable for updating management and operations personnel on any changes affecting the company and/or extraordinary situations.K. Follows established parameters/formats in receiving requests for service.L. Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.M. One (1) to two (2) field ride-alongs per quarter.N. Other duties as assigned. II. MINIMUM REQUIREMENTS: A. Must possess a valid CPR certification through the American Heart Association.B. Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher, ANDC. Must successfully complete an AMR-approved Emergency Medical Dispatch training program at the earliest available opportunity/class. III. KNOWLEDGE, SKILLS AND ABILITIES: A. Skilled in reading and writing English.B. Ability to communicate clearly on the radio and telephone.C. Ability to function effectively in stressful situations.D. Working knowledge of Operations and Communications policies and procedures.E. Thorough knowledge of EMS and other public safety resources available in the area.F. General knowledge of Federal Communications Commission rules and regulations that apply to EMS and Public Safety/Special Emergency Services.G. Ability to plan and organize the activities of a unit.H. Ability to record, transmit, and report information accurately.I. Ability to efficiently utilize all equipment assigned to him/her.J. Ability to manage multiple tasks simultaneously.K. Ability to establish priorities.L. Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.M. Ability to understand basic computer applications.N. Following training, ability to adequately implement concepts of EMD.O. Must meet minimal competency scores on exams designed to measure proficiency in spelling, grammar, clerical skills, EMS knowledge, computer skills, typing, recall and other telecommunicator skills.P. Knowledge of the EMS services available in the area, their capabilities, limitation, locations and accessibility. Specifically, knowledge pertaining to first responder and other public safety response and inter-facility patient transports. IV. PHYSICAL REQUIREMENTS: A. Can have no emotional, mental, nervous, organic, or functional disorder likely to interfere with managing stressful emergency medical calls.B. Has visual acuity of at least 20/40 (Snellen) in each eye, with corrective lenses and a field of vision in the horizontal meridian not less than a total of 140 degrees. Ability to distinguish the colors on the computer screen and maps.C. Hearing must be adequate in the better ear for conversational tones without the use of hearing aids.D. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms.E. The employee must occasionally lift and/or move 10 pounds up to 25 pounds.F. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust forces.G. Due to the unpredictability of the essential job functions, it is not always possible to guarantee break and/or meal period. Therefore, there may be no physical condition that would prohibit him/her from working twelve (12) hours without a meal or break period (except for restroom breaks). V. WORK ENVIRONMENT: Although the noise level in the work area is not at a high level, there are often multiple radio and traffic noises going on at the same time along with regular high-pitched beeping sounds and voices of co-workers handling calls. VI. UNUSUAL DEMANDS: A. Employees are required to handle multiple tasks concerning emergency medical calls that are frequently life threatening or major health threatening to other individuals. B. Required tasks arise from spontaneous situations occurring most often without warning. C. Employees must interact with hostile and/or uncooperative individuals via telephone contact. They must interact with individuals who are confused and unclear. D. They must utilize the information they gather to make quick and accurate decisions regarding action needed. E. They must be able to take down information correctly under all types of adverse communications situations.F. Due to the unpredictability of this type of position, it is not always possible to guarantee meal and/or break periods.G. Due to the unpredictability of this type of position, the employee must be available for immediate recall in emergency or unusual situations and must be able to work extraordinary hours during times of disaster or threat of disaster. EOE - Including Veterans and Disabled.

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• Location: Palmdale

• Post ID: 135879443 palmdale
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