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Posted: Wednesday, August 23, 2017 11:12 PM


Req ID:

Entity:
AMR
IMPORTANT NOTICE: If you are experiencing difficulties with applying for this position and the system is not allowing you to SUBMIT your completed application, please make sure your Desired Salary field does NOT include any characters other than numbers (Example: 40000 not 40,000.00)
If you are still unable to submit please call Lizet Collazo or email at:

Internal Applicants please apply internally through the Home Portal, SuccessFactors, Careers.
Dispatcher : Part Time (Customer Service Representative)
Location: Lancaster, CA
Reports to: Communications Supervisor
Status: Non:Exempt
Closing Date: Until Filled

POSITION SUMMARY

SUMMARY DESCRIPTION:

The Customer Service Representative functions primarily as a call:taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources.



I.
DESCRIPTION OF DUTIES:

A.

Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
B.

Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
C.

Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
D.
Responsible for accurate and complete data entry for the shift.
This will also include State Run Report data entry as assigned.
E.
Responsible for generating applicable reports and checking for accuracy.
F.
Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
G.
Relays instructions from supervisors, messages and emergency information.
H.
Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
I.
Responsible and accountable for updating management and operations personnel on any changes affecting the company and/or extraordinary situations.
J.

Responsible and accountable for updating management and operations personnel on any changes affecting the company and/or extraordinary situations.
K.

Follows established parameters/formats in receiving requests for
service.
L.

Responsible for knowledge and use of equipment, including but
not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
M.

One (1) to two (2) field ride:alongs per quarter.
N.

Other duties as assigned.


II.
MINIMUM REQUIREMENTS:

A.

Must possess a valid CPR certification through the American Heart Association.
B.

Must have minimal medical training or telecommunications experience or, have at least one years experience as an EMS or public safety dispatcher, AND
C.

Must successfully complete an AMR:approved Emergency Medical Dispatch training program at the earliest available opportunity/class.


III.
KNOWLEDGE, SKILLS AND ABILITIES:

A.

Skilled in reading and writing English.
B.

Ability to communicate clearly on the radio and telephone.
C.

Ability to function effectively in stressful situations.
D.

Working knowledge of Operations and Communications policies and procedures.
E.

Thorough knowledge of EMS and other public safety resources available in the area.
F.

General knowledge of Federal Communications Commission rules and regulations that apply to EMS and Public Safety/Special Emergency Services.
G.

Ability to plan and organize the activities of a unit.
H.

Ability to record, transmit, and report informatio

Source: https://www.tiptopjob.com/jobs/70654145_job.asp?source=backpage


• Location: lancaster, Palmdale

• Post ID: 133797013 palmdale
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