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Posted: Friday, August 25, 2017 7:47 AM

Service Desk Technician This position is located at Edwards Air Force Base, CA and supports the Joint Strike Fighter (JSF) program based in Crystal City, VA. Ideal candidates will have direct related experience supporting Help Desk Tier 1 and Tier 2 operations, preferably supporting a large-scale government customer. Primary responsibility (75%) will be to answer inbound calls to the Service Desk, and create/work tickets. The selected candidate should have: Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone Demonstrated experience with Remedy/Helpdesk management systems Strong IT problem solving/troubleshooting experience Experience with remote management tools Knowledge of Blackberry basics Demonstrated experience with Active Directory Network Basics VPN Basics Good communication and presentation skills Ability to listen, understand and translate client requirements Must be knowledgeable in best practices and IT methodologies Must understand business processes and have the ability to thoroughly understand the technology to address client s requirements Desired: Familiarity with SharePoint Working knowledge of html Experience with advanced Microsoft Office features (Excel functions; Access queries; etc.) Qualifications This position requires an Associates degree with 4 years of experience, or a total of 6 years of related experience. An IAT Level I certification is required. The minimum of a Top Secret level security clearance is required. Either a CompTIA A+ or Network+ certification is required. The minimum of a Top Secret level security clearance is required. Primary Location: United States-California-Edwards Travel: No EOE/ADA #Dice #Clearance - provided by DiceAda, Excel, Hardware, Help Desk, HTML, Management, Networks, Security, Technician, VPN


• Location: Edwards, Palmdale

• Post ID: 137098333 palmdale is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017