Posted: Tuesday, August 29, 2017 7:09 AM
Job Description Antelope Valley Hospital is launching a major $100 million information technology overhaul, which includes implementing the Cerner Electronic Health Records system and upgrading its infrastructure, technology and dozens of IT applications. The hospital is actively seeking qualified candidates who are eager to be a part of this comprehensive modernization project. It is an opportunity to gain valuable career-changing experience. Located just 50 miles north of Los Angeles, Antelope Valley Hospital (AVH) has served as the area's leading healthcare provider for more than 60 years. The 420-bed hospital cares for nearly 220,000 patient visits a year, 121,000 of those come through the emergency department alone. With 2,500 employees and more than 450 physicians, AVH is one of the largest employers and an economic engine in the community. It offers a full complement of healthcare services, including Level II trauma center, labor & delivery, pediatrics, NICU, mental health and all of the medical/surgical services one would expect from a full-service acute care hospital. It is the area's only accredited Chest Pain Center and STEMI Receiving Center, Advanced Primary Stroke Center and Comprehensive Community Cancer Center. The Antelope Valley offers affordable housing, excellent schools, extensive family-friendly activities, first-class entertainment, and many dining and shopping options. Job Objective: Under the direction of the Director, the Computer Systems technician will provide to AVH, computing systems user's the maximum availability of computer services by serving as technical support in equipment forecasting, evaluation, installation, problem determination, resolution, and repair. Duties and Responsibilities: Provide in-depth problem determination and resolution for all AVH supported data telecommunications and computer systems Design and maintain up-to-date problem determination, resolution, bypass, and recovery procedures Act as a technical liaison between applications and systems programmers, and computer operations for network related functional' areas Act as a technical interface between AVH and outside vendors in the repair of vendor supported equipment and review of vendor products and services Presents to management cost effective recommendations for improving the current computing systems and teleprocessing networks Conducts in-depth technical evaluations in the determination of terminal and communication requirements that satisfy user requests. These evaluations will conform to guidelines set by AVH management Provide and maintain air required documentation to support workstation installations, including workstation installation notices and data circuit orders Responsible for the planning, installation, implementation, upgrade, problem determination and resolution of a variety of personal computers to be used within AVH which may be added to existing networks Participates in user groups for the assimilation of information on new products, procedures, problems and solutions, training, and policies Maintains trouble log(s) for the accurate accounting and reporting of problems and resolution Maintains inventory log(s) for the accurate record keeping of information systems equipment Prepares a weekly productivity report, which summarizes activities, problems and solutions, and recommendations for overall system(s) improvement Non-Essential Duties: Performs other duties as assigned Knowledge, Skills and Abilities: Knowledge Knowledge of personal computers hardware and software configurations, functions, and operation in relation to telecommunications and networking Knowledge of a variety of personal computer manufacturer hardware and software configuration, functions, and operation. (DELL, IBM, HP, Compaq, IBM Compatibles, etc.) Knowledge with Local Area Network architecture, equipment and components, management software and tools for network maintenance and troubleshooting Skills Skilled in the diagnosis and repair of specific problems relating to PC hardware and Operating System Abilities Ability to create reports, diagrams, and charts as required for workstation procedures, training, and documentation Ability to communicate effectively and efficiently with internal and external customers Core Competencies: All AVH employees will effectively demonstrate these behaviors: Accountability Action Oriented Customer Focused Compassion Effective Communication Teamwork Ethics & Values Integrity & Trust Education and Experience: Education High School Diploma is required Some coursework in Computer Science is required A Bachelor Degree in Computer Science or Telecommunications is preferred Experience Two years of experience in a broad range of communications equipment, communications test equipment, system software diagnostic aids, and personal computer repair (IBM, Compatibles, etc.) to the board level is required Required Licensure and/or Certifications: Certified as A+ Repair Technician is required MCP is required Net+ is required Security+ is preferred AVH Conduct/Compliance Expectations: Ability to adhere with AVH Leaves of Absence Policy Ability to adhere with AVH Paid Time Off (PTO) Policy Ability to adhere with AVH Recording of Hours Worked Policy Ability to adhere to the department dress code Ability to organize work and establish priorities Ability to expand on own initiative in performance of duties Skill and ability to follow the telephone etiquette/standards Conforms to AVH Standards of Excellence Ability to function effectively under pressure and meet time parameters Ability to communicate effectively while maintaining good working relationships with coworkers, managers and other hospital staff Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH Ability to maintain the confidentiality of patient, hospital and department information Ability to adhere to safety rules and regulations Safely and effectively uses all equipment necessary to carry out duties Ability to interpret and function under hospital and department policies and procedures Conforms with required and appropriate Joint Commission requirements Conforms with and supports hospital quality assurance and improvement guidelines Ability to participate effectively in department and hospital staff education Display a willingness to work as a team player Ability to give and support the highest level of patient/customer satisfaction at all times Supports and adheres to the values and mission statement established by the AVH Board of Directors Ability to demonstrate knowledge and understanding of Corporate Compliance rules and regulations, complies with duty to report behavior standard, demonstrates understanding of purpose for Corporate Compliance hotline and importance of seeking guidance from a supervisor when in doubt regarding a possible corporate compliance issue. Physical Requirements and Working Conditions: Work is typically performed in a normal hospital/office environment Must be able to frequently lift and carry computer equipment up to 25 Ibs. and occasionally lift up to 50 Ibs. Frequent bending, twisting, reaching, squatting and kneeling Must be able to make cable installations at ground and elevated floor levels. A detailed description of the physical requirements of this job is maintained in the Employee Health Department. Looking for an opportunity to work in healthcare the way you always dreamed you could? At Antelope Valley Hospital, our employees are at the heart of what we do best – delivering high quality, patient-centered healthcare. Antelope Valley Hospital, a 420 bed acute care facility, located just 60 miles north of Los Angeles, the Antelope Valley is one of Southern California’s fasted growing communities. We are a Level II Trauma Center and Joint Commission Primary Stroke Center Accredited . Serving the community for over 50 years, our non-profit hospital has grown to be the preeminent healthcare facility for our district’s nearly 1.2 million residents. An Equal Opportunity Employer. Company Description Antelope Valley Hospital is a 420 bed, full service, not for profit, health care facility serving the residents of the Antelope Valley, a high desert area located one freeway hour northeast of Los Angeles. It is a district facility, which serves the community by providing a complex of medical services.
• Location: Palmdale
• Post ID: 137730313 palmdale