Posted: Monday, August 28, 2017 7:07 AM
Job Description Antelope Valley Hospital is launching a major $100 million information technology overhaul, which includes implementing the Cerner Electronic Health Records system and upgrading its infrastructure, technology and dozens of IT applications. The hospital is actively seeking qualified candidates who are eager to be a part of this comprehensive modernization project. It is an opportunity to gain valuable career-changing experience. Located just 50 miles north of Los Angeles, Antelope Valley Hospital (AVH) has served as the area's leading healthcare provider for more than 60 years. The 420-bed hospital cares for nearly 220,000 patient visits a year, 121,000 of those come through the emergency department alone. With 2,500 employees and more than 450 physicians, AVH is one of the largest employers and an economic engine in the community. It offers a full complement of healthcare services, including Level II trauma center, labor & delivery, pediatrics, NICU, mental health and all of the medical/surgical services one would expect from a full-service acute care hospital. It is the area's only accredited Chest Pain Center and STEMI Receiving Center, Advanced Primary Stroke Center and Comprehensive Community Cancer Center. The Antelope Valley offers affordable housing, excellent schools, extensive family-friendly activities, first-class entertainment, and many dining and shopping options. Job Objective: The Clinical Informatics Solution Analyst (Analyst) is responsible for supporting one or more solutions of a major Cerner implementation and subsequent maintenance and enhancements. They will leverage their clinical and technical experience in trouble-shooting and resolving solution issues, implementing future solutions upgrades/enhancements, identifying opportunities for system or process optimization, and supporting the implementation of new solutions. Duties and Responsibilities: A. Provides ongoing business and technical support of the assigned solution(s) and serves as the main point of contact to the vendor support teams in communicating, troubleshooting, and resolving issues. Works with the end-user/department to identify, troubleshoot, and resolve system issues. Communicates issues to the vendor per required process, tracks status, documents resolution, and updates system documentation, and when applicable, updates workflows/processes and policies and procedures. Follows established change control processes and understands the impact of solution changes to the Electronic Health Record (EHR) or other clinical and business information systems in the hospital’s network. Provides end-user assistance, develops requested reports, and participates with help desk functions. Regularly seeks end-user/department feedback and demonstrates to the end-user/department that they incorporated such feedback. Provides detailed documentation of all operational and downtime policies and procedures on their assigned solutions as well as troubleshooting documentation for the Help Desk. B. Implements system upgrades, releases, and enhancements. Reads solution(s) and vendor correspondence and communicates impacts to departments. Keeps abreast of regulatory requirements and ensures alignment with their assigned solution(s). Works with end-users and stakeholders to identify enhancements, develops related technical and user specifications, and tracks requests to the vendor. Creates and maintains the schedule for solutions releases or upgrades. Implements, tests, and validates upgrades, ensuring proper interaction and interfacing with other solutions and systems. When applicable, works with the departments to assess the impact of upgrades or enhancements to clinical and business workflow/processes. Contributes to the redesign of clinical and business workflow/processes to ensure alignment to the solution’s new features and functions. Updates and maintains system documentation and when applicable, documents new clinical and business workflow/processes and training materials. C. Provides technical support to assigned departments in implementing new solutions and optimizing existing solutions. Assesses current clinical and business workflows/processes and develops recommendations for improvement based on best practices, detailed knowledge of the assigned solution(s) as well a holistic understanding of the solution platform. Works with project teams, assigned departments, and vendor to design, configure, test, train and implement their assigned solution(s). Documents future state workflow/processes, develops reporting specifications, creates detailed configuration documents, tracks critical design decisions, collects data, and completes other required system documentation. Works with the vendor to configure/build the solution per specification and is responsible for ensuring that the build is completed and aligns with configuration documents, regulatory requirements, and future state workflows/processes. When applicable, participates in the implementation activities of other project teams such as cross-solution, interfaces, security, data conversion, and reporting teams. Contributes to the development of test scenarios, scripts, and test data. Participates in the execution of the test plan, resolution of defects, modification to the solution(s), and validation of the solution(s). Provides input into the development of training materials and policies and procedures. Participates in the planning and execution of conversion and cutover activities. Non-Essential Duties: Performs other duties as assigned. Required Knowledge, Skills and Abilities: Detailed design, configuration, build, testing, and troubleshooting experience in one or more of the following Cerner solutions or similar scope of solutions in another EHR solution: PowerChart Acute CPOE (including, PowerPlans, PowerOrders, Dynamic Documentation, PowerForms, MPages, Workflow, Task Completion, etc.) PowerChart Maternity/FetaLink FirstNet Scheduling Management SurgiNet/Anesthesiology PharmNet RadNet PathNet Care Management Core Measures/Quality CareAware CCL/Clinical Rules Similar modules in other EHRs Ability to work collaboratively in a team. Ability to plan, manage tasks, and stay on track with the project plan. Ability to escalate per process when project deliverables/tasks are at risk. Ability to troubleshoot solutions specific issues and document outcomes. Ability to effectively communicate internally with physicians, users, and managers as well as externally with vendors, consultants, etc. Ability to train or communicate with groups of people or one-on-one. Ability to analyze workflows, recommends improvement, and documents such improvements. Ability to write detailed technical and user specifications. Knowledge of project life cycles and all aspects of software testing (unit, system, integration, user-acceptance, etc.). Knowledge of medical terminology. Knowledge of Microsoft solutions. Knowledge of healthcare clinical and business systems and workflows. Experience Demonstrated experience in a healthcare provider setting. Demonstrated experience with implementation and migrations of assigned Cerner solution (s). Demonstrated experience with design, build, testing, and ongoing support of the assigned solution(s), Cerner experience preferred. Demonstrated experience in analysis of workflows, data collection, report details, and other technical aspects associated with the respective EHR software. Demonstrated experience in re-engineering, automating, and optimizing workflows and processes. Demonstrated experience in system documentation, design configuration documentation, workflow/process documentation, and test script creation/validation. Education: Bachelor’s degree in a Health Science or Nursing Science. Degree or formal training in an area specific to the assigned solution(s) preferred. Required Licensure and/or Certifications: Current California Registered Nursing license or other clinical license/certification AVH Conduct/Compliance Expectations: Ability to adhere with AVH Absenteeism and Tardiness Policy. Ability to adhere with AVH Leaves of Absence Policy. Ability to adhere with AVH Paid Time Off (PTO) Policy. Ability to adhere with AVH Recording of Hours Worked Policy. Ability to adhere to the department dress code. Ability to organize work and establish priorities. Ability to expand on own initiative in performance of duties. Skill and ability to follow the telephone etiquette/standards. Conforms to AVH Standards of Excellence. Ability to function effectively under pressure and meet time parameters. Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff. Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH. Ability to maintain the confidentiality of patient, hospital and department information. Ability to adhere to safety rules and regulations. Safely and effectively uses all equipment necessary to carry out duties. Ability to interpret and function under hospital and department policies and procedures. Conforms with required and appropriate JCAHO requirements. Conforms with and supports hospital quality assurance and improvement guidelines. Ability to participate effectively in department and hospital staff education. Display a willingness to work as a team player. Ability to consistently give and support the highest level of patient/customer satisfaction. Supports and adheres to the values and mission statement established by the AVH Board of Directors. Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its requirements; complies with duty to report behavior standard; demonstrates understanding of purpose for a Compliance hotline and the importance of seeking guidance from a supervisor or the Compliance Officer when in doubt regarding a possible compliance issue. Ability to follow the Code of Business Conduct (Standards of Business Ethics and Integrity). Physical Requirements and Working Conditions: Ability to work in a fast-paced and periodically stressful office environment. Ability to tolerate extended periods of sitting, use of keyboard, and viewing of the computer monitor. Requires infrequent exposure to biohazards-bloodborne infectious waste to support systems in various hospital clinical areas, which may require the use of PPE. A detailed description of the physical requirements of this job is maintained in the Employee Health Department. Closing Statement Looking for an opportunity to work in healthcare the way you always dreamed you could? At Antelope Valley Hospital, our employees are at the heart of what we do best – delivering high quality, patient-centered healthcare. Antelope Valley Hospital, a 420 bed acute care facility, located just 60 miles north of Los Angeles, the Antelope Valley is one of Southern California’s fasted growing communities. We are a Level II Trauma Center and Joint Commission Primary Stroke Center Accredited . Serving the community for over 50 years, our non-profit hospital has grown to be the preeminent healthcare facility for our district’s nearly 1.2 million residents. An Equal Opportunity Employer. Company Description Antelope Valley Hospital is a 420 bed, full service, not for profit, health care facility serving the residents of the Antelope Valley, a high desert area located one freeway hour northeast of Los Angeles. It is a district facility, which serves the community by providing a complex of medical services.
• Location: Palmdale
• Post ID: 137578778 palmdale